GET api/v1/queuepulses{groupid}
Get queue pulse info on a specific group
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| groupid | integer |
Required |
Body Parameters
None.
Response Information
Resource Description
QueuePulse| Name | Description | Type | Additional information |
|---|---|---|---|
| GroupId |
Unique ID of the group |
integer |
Supported on all groups |
| GroupName |
Readable name of group |
string |
Supported on all groups |
| LoggedIn |
Number of members logged in |
integer |
Supported on all groups |
| Busy |
Number of members busy in call |
integer |
Supported on all groups |
| BusyGroup |
Number of members busy in call for this group |
integer |
Supported on all groups |
| Idle |
Number of idle members |
integer |
Supported on all groups |
| ClericalTime |
Number of members in wrap up (clerical) time |
integer |
Supported on Customer Center groups |
| ClericalTimeGroup |
Number of members in wrap up (clerical) time for this group |
integer |
Supported on Customer Center groups |
| QueueLength |
Number of calls in queue |
integer |
Supported on groups with queue |
| MaxQueueLength |
Max number of calls in queue |
integer |
Supported on groups with queue |
| AverageQueueTime |
Average queue time in seconds |
integer |
Supported on groups with queue |
| MaxQueueTime |
Queue time in seconds for call that has been waiting longest |
integer |
Supported on groups with queue |
Response Formats
application/json, text/json
{
"GroupId": 1,
"GroupName": "sample string 2",
"LoggedIn": 3,
"Busy": 4,
"BusyGroup": 5,
"Idle": 6,
"ClericalTime": 7,
"ClericalTimeGroup": 8,
"QueueLength": 9,
"MaxQueueLength": 10,
"AverageQueueTime": 11,
"MaxQueueTime": 12
}