| Name | Description | Type | Additional information |
|---|---|---|---|
| GroupId |
Unique ID of the group |
integer |
Supported on all groups |
| GroupName |
Readable name of group |
string |
Supported on all groups |
| LoggedIn |
Number of members logged in |
integer |
Supported on all groups |
| Busy |
Number of members busy in call |
integer |
Supported on all groups |
| BusyGroup |
Number of members busy in call for this group |
integer |
Supported on all groups |
| Idle |
Number of idle members |
integer |
Supported on all groups |
| ClericalTime |
Number of members in wrap up (clerical) time |
integer |
Supported on Customer Center groups |
| ClericalTimeGroup |
Number of members in wrap up (clerical) time for this group |
integer |
Supported on Customer Center groups |
| QueueLength |
Number of calls in queue |
integer |
Supported on groups with queue |
| MaxQueueLength |
Max number of calls in queue |
integer |
Supported on groups with queue |
| AverageQueueTime |
Average queue time in seconds |
integer |
Supported on groups with queue |
| MaxQueueTime |
Queue time in seconds for call that has been waiting longest |
integer |
Supported on groups with queue |